now in the modern work places, the concept of services is quickly getting replaced by Knowledge Process Outsourcing Industry. The concept of BPO with a average knowledge workers is slowly taking a new transformation and is evolving into a new domain called KPO or Knowledge Process Outsourcing.
It requires a specific skill sets to get these jobs done in a smart way. The skill sets require for this job also change and we are here to apply more of a research based knowledge rather than a specific skill sets based job. We need to show exemplary skills in getting things done with Associates in these KPO's because they are specialised in a subject and majority of them are from a Masters Degree Background and they enhance their skill sets and presentation skills in a wider context and they demand a better pay also.
To be a knowledge skills based employee or Associate in a KPO is more prudent in a career than a BPO employee, because it is deemed as a service job with minimum qualifications required to do the job unless its counterpart which requires a specific skill set with more inputs from the associates demanding a more and decentralised learning skills sets. I have to demonstrate this with a more detailed instance or example attached to it. I take the example of a typical BPO kind of atmosphere where an employee who is purusing a Graduation is eligible to work in the nights with some extent of good verbal skills in English Language, they just start up the job with the help of some training inputs with a Voice & Accent Trainer then they undergo further a few weeks of Process Training and then from there till the employee changes his job he continues to take the calls within the single window of this product for which he has agreed to do the service through best speaking skills. His job begins with a few billing calls later onto the role of coaching few associates in other areas of floor operations and later on he becomes a Team Leader and from then he goes to become a Operations Manager in a span of around five long years of sleepless night and struggle. In the other patternised job called KPO. An employee with multiple skills sets and domain knowledge will tend to show an increased knowledge based job and he does the job of imparting knowledge on such domain or work area to his counterparts or clients in other countries, His concept of the subject has a broader sense and he covers all aspects of the operations including any modifications to the applications he uses as a part of the job or he does conceptualize a given Idea or Knowledge into more specific skillset and is now considered as a knowledge oriented worker with multiple skill sets. I have to remind all the readers that this is not an only optional phase of learning left for an Associate, he can gain on the knowledge to be a Process head in a span of few years or 3 years and can lead many associates at a time. The way the outsourcing industry is changing its span of SLA's is rapid and every employee who is in this rung of new knowledge based jobs is expected to be an avid reader with some explicit verbal and non-verbal skillsets. All together the un ending and never leave it half-way spirit of many of these BPO-KPO employee database has become a major chunk of economic contribution in INDIAN Economy and no doubt people are here to stay and the dominance of knowledge being the prime resource cannot be outplayed.
KUDOS TO INDIANS AND KPO-BPO EMPLOYEES WHO ARE TRANSFORMING THE KNOWLEDGE DOMAINS INTO UNREACHABLE HEIGHTS IN THEIR CAREERS!.
It requires a specific skill sets to get these jobs done in a smart way. The skill sets require for this job also change and we are here to apply more of a research based knowledge rather than a specific skill sets based job. We need to show exemplary skills in getting things done with Associates in these KPO's because they are specialised in a subject and majority of them are from a Masters Degree Background and they enhance their skill sets and presentation skills in a wider context and they demand a better pay also.
To be a knowledge skills based employee or Associate in a KPO is more prudent in a career than a BPO employee, because it is deemed as a service job with minimum qualifications required to do the job unless its counterpart which requires a specific skill set with more inputs from the associates demanding a more and decentralised learning skills sets. I have to demonstrate this with a more detailed instance or example attached to it. I take the example of a typical BPO kind of atmosphere where an employee who is purusing a Graduation is eligible to work in the nights with some extent of good verbal skills in English Language, they just start up the job with the help of some training inputs with a Voice & Accent Trainer then they undergo further a few weeks of Process Training and then from there till the employee changes his job he continues to take the calls within the single window of this product for which he has agreed to do the service through best speaking skills. His job begins with a few billing calls later onto the role of coaching few associates in other areas of floor operations and later on he becomes a Team Leader and from then he goes to become a Operations Manager in a span of around five long years of sleepless night and struggle. In the other patternised job called KPO. An employee with multiple skills sets and domain knowledge will tend to show an increased knowledge based job and he does the job of imparting knowledge on such domain or work area to his counterparts or clients in other countries, His concept of the subject has a broader sense and he covers all aspects of the operations including any modifications to the applications he uses as a part of the job or he does conceptualize a given Idea or Knowledge into more specific skillset and is now considered as a knowledge oriented worker with multiple skill sets. I have to remind all the readers that this is not an only optional phase of learning left for an Associate, he can gain on the knowledge to be a Process head in a span of few years or 3 years and can lead many associates at a time. The way the outsourcing industry is changing its span of SLA's is rapid and every employee who is in this rung of new knowledge based jobs is expected to be an avid reader with some explicit verbal and non-verbal skillsets. All together the un ending and never leave it half-way spirit of many of these BPO-KPO employee database has become a major chunk of economic contribution in INDIAN Economy and no doubt people are here to stay and the dominance of knowledge being the prime resource cannot be outplayed.
KUDOS TO INDIANS AND KPO-BPO EMPLOYEES WHO ARE TRANSFORMING THE KNOWLEDGE DOMAINS INTO UNREACHABLE HEIGHTS IN THEIR CAREERS!.
